Frequently Asked Questions:

Q: How do I get a web site?

Q: How long does it take for you to complete the site?

Q: Why do you charge a setup fee?

Q: What if I purchased a domain name recently or in the past, can I use it for one of your sites?

Q: Can I make text changes to the site?

Q: Can I add disclosure forms to the site.

Q: What LOS software does your importable 1003 work with?

Q: What do you mean by importable 1003?

Q: How long has your company been in business?

Q: Can you provide references?

Q: Is there any long term sign up?

Q: Do I own the site?

Q: What's included as far as e-mail is concerned?

Q: I don't know much about computers. I am concerned about doing this, should I be?

Q: I already have a web site but I would like to use your importable 1003. What do I do?

Q: Can I post my rates on the site?

Q: I do business with realtors and others, can I add links on my site to link to theirs?

Q: Will I be able to find my site on the search engines?

Q: Will I know how many visitors are going to the site?

Q: What if we want a custom page added to the site or custom graphic or logo work etc., can you do that?

Q: How do I pay for your services?

Q: I'm concerned about doing business with someone I don't know.

Q: How do I get a web site?

Go to our website products page and purchase the site you like. Shortly thereafter you will receive an e-mail with a link to a form. The form will ask questions that will help us create your site. We will also contact you within one business day to go over all the details needed to insure a smooth transition to your new site. Details include how e-mail will be handled, design tweaks, domain questions and other things related to the site.

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Q: How long does it take for you to complete the site?
Usually within 2 business days.

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Q: What will I need to do after I order the web site?
Not much at all. We will do everything to get your site live on the web and keep it there. Within one business day of placing your order, we will be in contact with you. Then we will go over all the details needed to complete your site. We will not have you do anything that we can't walk you through. We will also call you after the site has been created to go over everything with you.

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Q: Why do you charge a setup fee?
Some companies charge more of a setup fee then we do, some charge less, some might even waive it. If a company is willing to waive it, they are probably over charging the monthly fee. Our sites are semi-custom sites. When you order our product, we will call you to see if there is anything we can do to improve the design to match what you are looking for. Also, there are many things on our sites that have to be manually setup due to their complexity. Many of our competitor’s sites are pure cookie cutter and are available immediately after ordering them. That is because they are not customized at all. We interact with our customers in the setup process and our sites are more complex in setting up and in educating our clients on how to manage them. After your site is setup a representative from our company will contact you and instruct you on how to manage the site.

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Q: What if I purchased a domain name recently or in the past, can I use it for one of your sites?
Yes, we encourage you to buy your own domain so that it is in your name. If you would like, we will purchase your domain for you and transfer it to your name.

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Q: Can I make text changes to the site?
The site allows for some customization through the admin area. If you need text changes that aren't available through the admin, we will take care of them for you at no additional charge in most cases.

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Q: Can I add disclosure forms to the site.
Yes.

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Q: What LOS software does your importable 1003 work with?

All of them that we are aware of.

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Q: What do you mean by importable 1003?
When someone fills out a 1003 application online you can download the information right in to your loan origination software. (Calyx Point etc.)

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Q: How long has your company been in business?
We have been designing mortgage web sites since 2003.

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Q: Can you provide references?
Yes, we have hundreds of satisfied clients. Most of them are so pleased that they openly ask for us to send any reference inquiry's to them.

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Q: Is there any long term sign up?
No, you can stay a customer of ours for as long as you want. We want you to stay a customer of ours because you want too, not because you are stuck in a long term contract.

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Q: Do I own the site?
Yes and no, you own the domain name but not the web site. We own the web site. You cannot sell your site to another mortgage company. However, as long as your account is in good standing you can continue to use our service. We update, host, maintain and do almost everything to provide you a top notch mortgage web site. Companies that claim they give you ownership really do not. They give you the text and graphics without any of the technologies and scripts that make it work, such as the importable 1003, forms and javascript. They give you ownership of some html pages that don't work properly without the technology that make them work. As far as the domain name is concerned, you are the owner. Bottom line, if you want to have your domain point somewhere else you can. But we know you will continue to use our service.

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Q: What's included as far as e-mail is concerned?
Everything. For example: if your domain is mortgageflorida.com we can create as many e-mail addresses to that domain as you need. (judy@mortgageflorida.com, info@mortgageflorida etc.). You can access your e-mail through a browser or through a mail client software such as Outlook etc.

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Q: I don't know much about computers.
I am concerned about doing this, should I be? No. We take care of everything to get your site up and running. If there is anything you don't understand, we will gladly walk you through the process.

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Q: I already have a web site but I would like to use your importable 1003. What do I do?
Click here to find order information. The cost is a $50 one time set up fee and $19.95 a month maintenance fee.

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Q: Can I post my rates on the site?
Yes. You can choose from several options when it comes to listing your rates. Our Ratepro sites allow you to create unlimited rule sets to handle adjusters such as yield spread, closing costs etc. We have live feeds with several wholesale firms that automatically update and we update rate adjuster rules for you. Your best bet is to call us and we can show you how the rate system works.

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Q: I do business with realtors and others, can I add links on my site to link to theirs?
Yes,we will add as many links to your site as you would like. We do this free of charge.

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Q: Will I be able to find my site on the search engines?
Yes. We submit your site to most of the major search engines. (Google, Yahoo, Msn etc.) We also offer you ways to improve the accessibility of your site.

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Q: Will I know how many visitors are going to the site?
Yes, there is a stat page that has much valuable information about your visitors.

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Q: What if we want a custom page added to the site or custom graphic or logo work etc., can you do that?
Yes. You may be able to do it through the admin area. If it's something more involved we can customize your site any way you desire. For custom work we charge based on the individual project. Call for details.

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Q: How do I pay for your services?
You pay with a credit or debit card after purchasing most items on our site. If you are not comfortable with paying online we do accept checks paid for an entire year. Please call for details.

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Q: I'm concerned about doing business with someone I don't know.
You should be. Many of our current clients felt the same way until they gave us a call and spoke with us. We invite you to call us with any questions or concerns that you might have. We are sure once you speak with us you will realize that we are knowledgeable when it comes to our products.